Chipton-Ross - Customer Service Supervisor

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: 205408 - Customer Service Supervisor
Industry: PRO
Region: OH-Ohio
City: Dublin
State: OH
Rate: $40 to $55.00 DOE
Duration: 12 months
Description: Chipton-Ross is seeking a Customer Service Supervisor for a contract opportunity in Dublin, OH.

This position is 100% onsite.

RESPONSIBILITIES:
40% - 50% Issue Resolution: Acts as customer service team's escalation contact for customers, sales, and supply chain and takes lead in resolution of complex issues surrounding but not limited to customer complaints, shipping performance, product availability, logistical problems, and commercial team needs or issues. Understands the Arkema order process, including SAP order entry, delivery processing, and customer master data settings to effectively troubleshoot daily CSR activities. Maintain an ongoing relationship with selected customers, sales staff and shipping locations. Facilitate weekly status or other calls with shipping sites, product management, or internal and external customers as required.
20%- 30% Reporting & Review: Use SAP reports to monitor open orders, stock to confirm orders, backorder processing, product delivery processes, and open billing items. Provide reports and metrics to sales staff and other business team members as needed for various customers, products, or shipping facilities. Review and approve credit/debit memos, returns, consignment issuances, controlled distribution releases, various customer or regulatory documents, and expedited freight for both domestic international orders. Monitor and execute additional reporting activities at the end of each fiscal month to support financial close. Provide necessary investigation and documentation for internal and external auditors.
20% - 30% Personnel Management, Training & Additional Activities: Manage daily staffing coverage, situations/changes, and performance issues. Provide formal training for new customer service team members, and consistent daily training and support for SAP and other systems at any given time. Perform service level analysis and lead continuous improvement efforts. Participate in supply chain related projects and lead customer service projects or activities.

REQUIREMENTS:
5 years of experience in a customer service or supply chain role
Proficient in Microsoft applications: Word, Excel and Power Point.
Strong problem solving and communication skills.
Knowledgeable in SAP and international logistics is a plus.

EDUCATION:
Accredited Bachelor's Degree required.

SHIFT:
Full-Time
: Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
Contact: Amy Shook
ashook@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x206 or (800) 927-9318 x206

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.