- 205989 - Connect Ambassador
- Kansas City
- Up to $18.00 DOE
- 12 months
Chipton-Ross is seeking a Connect Ambassador for a contract opportunity in Kansas City, MO.
The Connect Ambassador will support efforts to serve and educate customers.
The position involves, but is not limited to, greeting customers as first point of contact, and based on the customers' needs, will answer questions and coordinate traffic flow so customers can self-serve or speak with a Connect Specialist.
The Ambassador will be exposed to the facility's mission, goals, and daily operations through opportunities to support the department and attend staff meetings, programs and events, and to collaborate with team members from other departments.
The Ambassador will help with event preparation and clean-up, as well as provide support to internal and external stakeholders as required for special events. The Ambassador should expect to gain knowledge of Client business practices and industry trends, learn the skills associated with being an active team member including thought-generation and effective discussion, and how to successfully interact with customers and community partners.
Duties and Responsibilities: (major "buckets" listed with average percentage of time spent on each "bucket" over the course of a year)o
Responsibility 1 - Help create a positive customer experience through customer engagement and providing support to Client Staff Approximately 65% of time spent on average over a one-year period
? Greet customers and assess needs (20%)
? Effectively answer basic questions (20%)
? Manage human traffic flow within the space (15%)
? Assist customers with payments.
? Collaborate with the facility team on escalation-types and resolutions (15%)
? Other duties as assigned to support customer service needs (15%)
Responsibility 2 - Help enhance effectiveness of community engagement by supporting the team in community outreach endeavors, approximately 35% of time spent on average over a one-year period
? Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
? Assist the team as required during extended outage situations (10%)
? Help with the development of workshops/seminars for community and customer groups (25%)
? Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
? Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
? Provide customer education around Client products and services in addition to processing enrollments for these programs when applicable.
Solid communication and customer service skills
Outgoing and personable
Organized with attention to detail
Able to work well in a fast-paced environment
Knowledge of MS Office Suite
Works well in team environment
Flexible and adaptable - assignments, priorities, work hours/shift and obligations
Demonstrated experience in working in fast-paced environment. Proficiency in working with Microsoft Office Suite. Bi-lingual candidate a plus.
Accredited high school diploma + Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity.
Hours are Monday through Friday from 9a - 3:30p (30 Minute Lunch Break. Roughly 30 hours per week, hours could vary based on business needs, there could be occassional opportunities to work more than 30 hours per week).
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x306 or (800) 927-9318 x306
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.