- 206472 - Customer Service Representative
- $18 to $18.50 DOE
- 9 Months
Chipton-Ross is seeking a Customer Service Representative for a contract opportunity in Memphis, TN.
Answer 50 – 70 Inbound calls per day.
Make 60 – 80 Outbound calls per day.
Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
Accurately identify and escalate AE/PQC to client within 1 business day.
Field caller complaints and escalate via the request for supervisor process.
Respond to sample accountability emails within 24 hours of receipt.
Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX).
Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage).
Attendance and On phone percentages (90% or better)
Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure.
3-5 years customer service experience within an inbound call center environment.
Bilingual required (Spanish).
Exceptional written and verbal communications.
Must have above average computer skills in Microsoft Office (Excel, Outlook, Word).
High School graduate (some college preferred).
Full-Time; 8am to 5pm (Monday – Friday).
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x250 or (800) 927-9318 x250
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.