- 207247 - Customer Service Analyst 1
- Industry
- ADM
- Region
- CA-S.Cali-Los Angeles/Orange Counties
- City
- Azusa
- State
- CA
- Rate
- Up to $24.24 DOE
- Duration
- 22 months
- Description
Chipton-Ross is seeking a Customer Service Analyst 1 for a contract opportunity in Azusa, CA.
RESPONSIBILITIES:
Provides responsive quality customer service and support at all times. Performs immediate analysis of customer problems and directs the implementation of corrective action to restore function and avoid recurrence. Functions as the customer's single point-of contact for problem escalation and resolution as required. Records all incidents while maintaining accountability and ownership until resolved. Interfaces with appropriate technical personnel for customer problems that cannot be resolved quickly on the telephone. Monitors progress on problem resolution and initiates feedback to management and the customer. Performs customer follow-up to verify final resolution and determine satisfaction level. Reviews and develops department systems and procedures to ensure effective problem solving. May be required to perform other related duties as assigned.
REQUIRED EXPERIENCE:
High School Diploma or equivalent.
Looking for candidates with retail experience.
EDUCATION:
High School Diploma/GED is required.
School must be accredited.
HOURS:
5/40 work week. This position is part time and for the Employee Store. The schedule is open to either Monday & Wednesday or Tuesday & Thursday. Hours are 6:30 am to 3:00 pm with a half hour lunch.
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
- Contact
-
Alysse Johnson
ajohnson@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x254 or (800) 927-9318 x254
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.