- 207905 - Customer Service Representative
- 12 months
- Chipton-Ross is seeking a Customer Service Representative for a contract opportunity in Acton, MA.
This position is 100% onsite.
Provide pre-sale and post-sale support to customers, distributors, and Sales.
To work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales.
Proficient knowledge of commonly used concepts, practices and procedures that are common to a customer centric organization
Relies on instructions and pre-established guidelines to perform the functions of the job. Works under minimum supervision.
Provide telephone support to customers in an efficient manner in a call center environment
Support the Allen Medical Systems, business for the areas and/or customers that they support
Provide day to day support to allocated team members to meet customer requirements
Ensure accurate order entry processing and monitoring of customer orders, service notifications, and complaints
Recommends changes to established processes and follows existing procedures to process orders, provide order status updates, look up part numbers and pricing information
Processes Request for Material Authorization (RMA) and provide RMA status information as needed
Ability to work with a cross functional team
3+ years of experience; 2+ years in a customer focus role preferred
Fluency in English
Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or equivalent spreadsheet and word processing applications
Knowledge of SAP or a similar order management and processing ERP system
Numerate and accurate, particularly in relation to data integrity
Possess a positive attitude, sensitivity to customers' needs, enthusiasm and exceptional telephone and listening skills.
Ability to work from home when required, in a distraction-free work area with high speed internet connection.
Accredited High School Diploma
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x206 or (800) 927-9318 x206
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.