- 209142 - Workstation Support Technician
- Kansas City
- $22.63 to $29.00 DOE
- 12 months
- Chipton-Ross is seeking a Workstation Support Technician for a contract opportunity in Kansas City, MO.
This position is 100% onsite.
The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.
Install, configure, and maintain hardware and software components on company devices.
Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
Respond to and prioritize support requests based on urgency and impact on business operations.
Troubleshoot network connectivity and printer-related issues.
Maintain accurate records of hardware inventory.
Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
Contribute to the development of documentation and guides for common technical procedures.
Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
Stay current with industry trends and advancements in workstation technology.
Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.
Proven experience (2 years) as a workstation support technician or in a similar technical support role.
Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
Strong knowledge of operating systems, productivity software, and office applications.
Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
Excellent communication skills, both verbal and written, with a customer-oriented approach.
Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
Strong problem-solving skills and the ability to think critically under pressure.
Adept at working independently as well as collaboratively within a team.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Prior customer service experience including face to face and via phone.
Candidate must have valid state issued driver's license. If required to travel, they will drive an Client vehicle.
Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.
The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.
Primarily office-based, with on-site visits to different departments and locations.
May require occasional after-hours or weekend support for critical issues or planned system maintenance.
Extensive driving to sites within Client service area (in a Client provided vehicle).
Accredited High school diploma or equivalent; associate or bachelor's degree in a relevant field preferred.
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x305 or (800) 927-9318 x305
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.