- 209912 - Customer Service Representative
- Up to $26.79 DOE
- 6 months
- Chipton-Ross is seeking a Customer Service Representative for a contract opportunity in Batesville, IN.
This position is 100% onsite.
o Educate customer and sales representative on product portfolio, product features and additional accessories and services that are available. Maintain a knowledge base of all Hill-Rom products, services, and business ventures in order to answer inquiries or direct call to appropriate party.
o Enter proposals and purchase orders under $10,000 that are called or faxed in. Ensure appropriate pricing approval is given based on product line discount matrix. Audit proposal pricing to ensure correct pricing is being calculated through information system.
o Partner with production planning and distribution on product availability and delivery expectations to meet customers expected delivery.
o Handle all email inquiries directed to the Hill-Rom website or Customer Service in-box.
o Review all contracts and purchase orders as specified in Contract Review QS05468 guidelines and standards for Revenue Recognition and Sarbanes Oxley standards.
o Adhere to and administer company policies and procedures, including Discount Approval and Credit Return Matrix`s.
o Achieve department service level goals through prompt and courteous phone skills.
o Position has the flexibility to work in the office and at home. Applicant must be able to do either condition.
o Participate as a team player and project a positive attitude
o Other duties may be assigned.
o Excellent verbal and written communication skills
o Strong organizational skills and attention to detail
o Proven customer service and sales skills
o Ability to work in a fast past environment
o Attention to detail
o Proficient in Excel and Word
o JDE experience a plus
Monday thru Friday, 8:00 AM - 5:00 PM
Must be available to support a flexible work schedule as business dictates.
Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x206 or (800) 927-9318 x206
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.