209989 - Field Service Engineer I
Industry
ENG
Region
WI-Wisconsin
City
Milwaukee
State
WI
Rate
Up to $33.00 DOE
Duration
12 Months
Description


Chipton-Ross is seeking a Field Service Engineer I for a contract opportunity in Milwaukee, WI.

SUMMARY:
The client`s Unity Lab Services provides critical on-site instrument services at customer locations. Our colleagues are passionate about improving customer experience and service operations efficiency. The primary territory is within the state of Wisconsin. Overnight travel will be expected by the Field Service Engineer, with an average of 3 to 4 nights away from home per month.

You have the opportunity to manage various aspects of field service support and customer relationships within our Laboratory Essentials (LE). In addition, you will provide complete services on laboratory equipment, including repairs, preventative maintenance, installation, and compliance services, while being an advocate for our client.

Our ideal candidate will be customer-focused, an advocate for our client in customer laboratories, drive focus and improve customer delivery and overall experience, and be eager to drive growth.


RESPONSIBILITIES:
- Perform on-site repair, maintenance, calibration, and installation of general laboratory equipment products such as incubators, centrifuges, ultra-low temp freezers, washers, etc.
- Will work in conjunction with the scheduling department to meet the needs of our customers.
- Provide on-site training relative to system service, maintenance, and basic operation.
- Arrange their own travel accommodations and submit expense reports on time.
- Maintain spare parts inventory.
- Maintaining open communication with local and internal teams to enable delivering improved service. Document all reasonable actions regarding the scope of work on time.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

REQUIREMENTS:
- Prior experience running a territory without direct supervision is needed. Experience in Field Service with Medical Devices, Semiconductors, or Automation systems.
- Must provide own reliable vehicle - will be reimbursed mileage
- Detailed knowledge of test equipment is required-for example, multi-meters, pressure sensors, mass flow controllers, or similar analog devices.
- Proven organizational skills with the ability to prioritize multiple tasks with different priorities
- Strong communication, great work ethic, great teammate, problem-solving skills, ability to balance multiple priorities, and a willingness to learn.
- Experienced at solving challenges and finding opportunities (Find a Better Way Every Day) with a sense of urgency, high energy, and passion.
- Strong communication skills and customer focus to deliver excellent customer service.
- Strong communication skills and customer focus to deliver excellent customer service.
- Ability to operate computers, smartphones, and related software efficiently.
- Ability to work independently diagnosing and fixing with schematics, diagrams, service manuals, and other user documentation.

WORK ENVIRONMENT:
- Ability to drive frequently within the territory and travel overnight if required.
- Must be available to travel overnight up to 50% within the territory or other regions as needed.
- Ability to lift 50 lbs with assistance and carry 25-30 Lbs. continuously throughout the day.
- Ability to bend, squat, stretch, and reach daily in a service function.
- Must have a valid driver`s license and a safe driving record.

EDUCATION:
Accredited High School Diploma/GED
Associate`s Degree or Bachelor of Science in Engineering or Bio-Medical Engineering preferred.

WORK HOURS:
Full-Time 8:00 AM - 5:00 PM
Some overtime may be required.

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Billy James
bjames@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x340 or (800) 927-9318 x340

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.