210877 - Technical Analyst
Industry
IT
Region
IL-Illinois
City
Deerfield
State
IL
Rate
Up to $29.29 DOE
Duration
7 months
Description
Chipton-Ross is seeking a Technical Analyst for a contract opportunity in Deerfield, IL.

This position is 100% onsite.

RESPONSIBILITIES:
o Partner with the e-Solutions Manager to identify key process improvements and technical skill development
opportunities
o Assist in the development of team success metrics and implement quality standards
o Initial escalation points for customer (internal & external) issues and team member assistance
o Assist with additional support and implementation work to ensure timely resolution of requests
o Lead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and training
o Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets
o Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner
o Ensure data standards are HIPAA compliant and adhere to Baxter privacy and security policies
o Identify additional solutions or practices to improve the operations and activities of Baxter e-Solutions and the customer journey.
o Participate in projects relating to Baxter's e-Solutions and liaise with key stakeholders
o Collaborate with IT business partners and suppliers on key business initiatives

REQUIRED EXPERIENCE:
o Demonstrated ability to identify and implement process improvements
o Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings
o Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages
o Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.
o Root cause analysis
o Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior.
o Demonstrated ability to identify and implement process improvements.

EDUCATION:
Accredited Bachelor's degree or equivalent
o At least 1-year prior work experience in a support role with 1or more years of previous customer service experience

WORK HOURS:
Full-Time
1st Shift

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Zachary Fasano
zfasano@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x252 or (800) 927-9318 x252

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.