211406 - Customer Communications Advocate CSR
Industry
ADM
Region
KS-Kansas
City
Wichita
State
KS
Rate
Up to $21.91 DOE
Duration
12 Months
Description


Chipton-Ross is seeking a Customer Communications Advocate in Wichita, KS.

RESPONSIBILITIES:
Must have basic clerical, bookkeeping, account knowledge and shall be qualified through knowledge, training, and experience to interview customers in person, by telephone, internet, fax or any other communications medium.
They will be responsible for handling applications for service, extension of facilities, new service and construction, and high bill inquiries.
They must be able to furnish detailed account information to customers and respond to customer inquiries regarding bill payment.
They will perform detailed analysis such as: rate adjustments, various meter orders, and resolve disputes.
They will perform credit and collection work, receive, and make dispositions, and handle customer inquiries, complaints, requests for adjustment, and other duties as assigned.
Must have knowledge of the computer keyboard and type 40 words per minute.
They must be able to demonstrate appropriate communication skills: verbal, written, and grammar.
Their skills should include experience in business math, business writing, interpersonal relations, analyzing, judgment, listening, decision making, and teamwork.
They must have personal characteristics suitable for making contacts with customers and the public.


REQUIRED EXPERIENCE:
2 years Customer Service with knowledge and experience in CCB system preferred.
Solid attendance is a requirement.
The ability to demonstrate skill and experience around the following competencies are important for candidates to be successful in this role: Consulting Skills; Conflict Resolution/Negotiation; Balancing Corporate Objectives and Customer Needs; Customer Service Orientation; Emotional Resilience; Initiative; Interpersonal Skills; Empathy/Tolerance; Good Communication Skills; Teamwork.
While on the job candidates are subject holdover (work beyond scheduled working hours) when storms occur, and call volume is heavy.
Candidates need to have call center experience and valid driver's license.

EDUCATION:
All candidates must possess no less than a high school diploma or equivalent. Preferred candidates possess an associates or bachelor's degree or have the equivalent work experience.

WORK HOURS:
08:30-05:00 PM
Training is typically 4-5 weeks.
Candidate must be able to commit to training with NO TIME OFF.

After training is completed work hours will be 8 hour shift, Monday-Friday between the hours of 07:00AM-07:00PM

#ZR

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Robert Davis
rdavis@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x305 or (800) 927-9318 x305

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.