- 212474 - POS After Sales Coordinator
- Industry
- PRO
- Region
- CA-S.Cali-Los Angeles/Orange Counties
- City
- Santa Monica
- State
- CA
- Rate
- Up to $35.00 DOE
- Duration
- 6 months
- Description
Chipton-Ross is seeking a POS After Sales Coordinator for a hybrid contract opportunity in Santa Monica, CA.
RESPONSIBILITIES:
Resolve inquiries related to distributors cooler repairs, disposals, branding projects, products, claims, and customer concerns. Initiate transportation track and trace (as required.) Investigate and resolve problems through root cause analysis using various reports and data to resolve logistics challenges. Monitor and provide status updates on cooler service tickets (Zendesk.) Interact with key personnel and service providers to monitor and develop process to ensure the timely and accurate processing of cooler service tickets. Establish strong working relationship with business units, distributors, logistics partners, service providers, and Operations team members to provide high levels of customer support. Maintain distributor customer master data in company's operational systems (Zendesk.) Ensure all tickets are properly entered and maintained within the relevant system. Communicate SOP's to assigned distributors and service providers. Provide input and recommendations to continuously improve customer service. Provide logistics and transfer support as needed. Support as required for yearly physical inventory and audits. Maintain documentation and procedures related to logistics policies and procedures. Prepared to assume additional tasks outside job description (as needed/directed.)
REQUIREMENTS:
0-1+ years' experience related to customer service and logistics operations. Outstanding customer service skills. Excellent written and verbal skills. Strong organizational and problem-solving skills. Basic analytical skills with Microsoft Excel experience. Fluent in English.
DESIRED REQUIREMENTS:
Basic knowledge of logistics functions within SAP or a comparable ERP system preferred. Bilingual a plus.
EDUCATION:
Bachelor's Degree preferred, ideally in a related field to the position requirements.
**Education MUST be accredited**
SHIFT:
Full-Time Monday-Friday 8:30 AM -5 :00 PM
HYBEmployment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
- Contact
-
LaVada Pulley
lpulley@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293
Phone: (310) 414-7800 x260 or (800) 927-9318 x260
Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.
Employment will be contingent on candidate clearing pre-employment drug screen and background check.
Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.