Chipton-Ross - HR Call Center Service Representative 3

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: 212480 - HR Call Center Service Representative 3
Industry: ADM
Region: TX-Texas
City: Irving
State: TX
Rate: Up to $23.14 DOE
Duration: 12 months
Description: Chipton-Ross is seeking a HR Call Center Representative 3 for a contract/hybrid opportunity in Irving TX.

RESPONSIBILITIES:
The HR Call Center Service Representative 3 is primarily responsible for providing tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed.
Job Responsibilities:
o Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion.
o Partner with stakeholders to successfully resolve problems or answer questions in a timely manner.
o Accurately document customer issues, research steps, and actions taken in the case management system.
o Perform back-office transaction processing (non-phone work) in support of HR functions.
o Demonstrate the ability to translate complex information into a logical, concise communication (written and verbal).
o Strong attention to details - driven to prevent errors and solving problems.
o Able to grasp complex information quickly and probe effectively where additional information is required.
o Demonstrate excellence in organizational and time management skills.
o Ability to interact with a variety of customers, partners, vendors, management and employees.
o Ability to work in a contact center environment with minimal supervision while using multiple system applications.

REQUIRED EXPERIENCE:
o High school diploma or equivalent required and 4+ years of related education/experience.
o Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
o Previous experience interacting with customers in a service environment required. - Experience in a call center and following a structured phone schedule.
o Ability to maintain confidentiality of information.
o Confident phone presence and exceptional customer service skills are required.
o Prior experience using a case management system.
o Strong customer service, problem solving and technology skills.
o Proficient in MS Office applications - Word, Excel, PowerPoint, Teams.
o Working knowledge of Workday or other HRIS system.
o Effective listening and reading comprehension skills.

PREFERRED:
o Knowledge of or experience with Service Now and Workday tools.
o Knowledge of Human Resources and/or Shared Services practices.
o General knowledge of Payroll and Timekeeping.
o General knowledge of Travel Services and Travel concepts.

EDUCATION:
High school diploma or equivalent is required.
School must be accredited.

HOURS:
5/40 workweek. HYBRID position. It is required that the candidate will work on-site two days a week.

HYB
: Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
Contact: Silmese Graves
sgraves@chiptonross.com
CHIPTON-ROSS, INC.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.