213282 - ServiceNow Engineer
Industry
ENG
Region
Remote Work
City
Remote
State
US
Rate
Up to $120.96 DOE
Duration
10 months
Description
Chipton-Ross is seeking a ServiceNow Customer Service Manager for a remote contract opportunity.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
5+ years of experience with ServiceNow platform, including implementation, configuration, and administration
Experience implementing ServiceNow CSM module, including workflows, forms, and UI components
Excellent project management skills, with experience leading projects from initiation to delivery
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills, with ability to work with cross-functional teams
Knowledge of ServiceNow platform architecture, including data models and integration options
Experience with scripting languages, such as JavaScript and Jelly
Strong understanding of data security and access controls
Experience with agile methodologies

POSITION RESPONSIBILITIES:
Technical implementation of ServiceNow CSM module, ensuring alignment with business requirements and industry best practices
Collaborate with stakeholders to gather requirements, design, and configure the CSM module
Coordinate with cross-functional teams, including IT, customer service, and operations
Configure and customize ServiceNow CSM workflows, forms, and UI components
Conduct unit testing, integration testing, and user acceptance testing (UAT)
Troubleshoot and resolve issues during implementation and post-go-live
Develop and maintain documentation, including technical guides and user manuals

REQUIRED EDUCATION:
Accredited Bachelor's Degree

WORK HOURS:
Full-Time 1st Shift
RMT

Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

Contact
Patricia Serge
pserge@chiptonross.com
CHIPTON-ROSS, INC.
420 Culver Boulevard
Playa Del Rey, CA 90293

Phone: (310) 414-7800 x306 or (800) 927-9318 x306

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.