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: 214988 - Customer Service Representative I
Industry: PRO
Region: CA-Central California
City: Carson
State: CA
Rate: Up to $23.00 DOE
Duration: 6 months
Description: Chipton-Ross is seeking 2 (two) Customer Service Representative I's for a contract opportunity in Carson, CA.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
2-3 years of data entry experience.
Proficient in Microsoft Excel, PowerPoint, and Word.
High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines.

SUMMARY:
The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed. Responsible for sales cycle (quotation, order entry, process shipping docs, invoicing, follow up with the customer, etc.); Answer customer inquiries in a timely manner; Maintain customer relations; Remedy customer issues; Communicate and coordinate with internal departments; Act as backup for front desk (i.e., covering phones, greeting visitors); Cold call customers; Work with customers to understand and anticipate future needs.

POSITION RESPONSIBILITIES:
1.Ensure sales orders are processed accurately and entered within a timely manner using company ERP system.
2.Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly.
3.Validate entered order information by checking against customer purchase orders .
4.Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams.
5.Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts.
6.Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on the customer satisfaction.
7.Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders .
8.Coordinate customer complaint handling in cooperation with the department manager.
9.Educate internal customers and departments on customer characteristics in order to improve sales and profitability .
10.Proactively approach customers to improve relationship.
11.Perform all other duties as assigned.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):
Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

REQUIRED EDUCATION:
Accredited High School Diploma or GED.

WORK HOURS:
Full-Time
07:00am-04:00pm OR 08:00am-05:00pm
: Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
Contact: Silmese Graves
sgraves@chiptonross.com
CHIPTON-ROSS, INC.
11832 Fishing Point Drive, Suite 100
Newport News, VA 23606

Phone: (757) 595-0005 x261 or (877) 244-5418 x261

Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Employment will be contingent on candidate clearing pre-employment drug screen and background check.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.