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216376 - Help Desk Technician

Industry
IT
Region
MO-Missouri
City
Kansas City
State
MO
Rate
Up to $27.54 DOE
Duration
8 months
Description

Chipton-Ross is seeking a Help Desk Technician for a contract opportunity in Kansas City, MO.



BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

  • 1–2 years of recent experience in desktop support or similar technical role
    • Proficiency in diagnosing and resolving hardware, software, and network issues in Windows 10/11 environments
  • Strong knowledge of Microsoft Office and Office 365 applications
    • Familiarity with DNS, Active Directory, and VPNs
  • Experience with SCCM, Citrix, VDI, and PC hardware maintenance preferred Effective verbal and written communication skills Valid state-issued driver’s license (must be able to operate company vehicle) Relevant certifications such as CompTIA A+, Network+, or Microsoft Desktop Support Technician are a plus

    POSITION RESPONSIBILITIES:

  • Provide technical support to end users via in-person, phone, email, and ticketing systems
  • Diagnose and troubleshoot workstation, printer, and networking issues Install, configure, and maintain operating systems and business-critical applications
  • Assist with workstation setups, relocations, and hardware upgrades
  • Support multifunction printers, smartphones, tablets, and specialized equipment
  • Perform account management tasks including password resets and access permissions Maintain accurate documentation of support activities and resolutions
  • Track and manage hardware inventory throughout lifecycle
  • Educate end users on troubleshooting techniques and IT best practices
  • Ensure compliance with IT policies and security standards Contribute to technical documentation and
  • SOP development Perform other duties as assigned

    REQUIRED EDUCATION:

  • Accredited HSD/GED

    WORK HOURS:

  • Full-Time


    Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

    Contact
    Patricia Serge
    pserge@chiptonross.com
    CHIPTON-ROSS, INC.
    420 Culver Boulevard
    Playa Del Rey, CA 90293

    Phone: (310) 414-7800 x306 or (800) 927-9318 x306

    Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

    Employment will be contingent on candidate clearing pre-employment drug screen and background check.

    Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.