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217017 - Emergency Dispatch Specialist

Industry
PRO
Region
AZ-Arizona
City
Mesa
State
AZ
Rate
Up to $31.88 DOE
Duration
6 Months
Description

Chipton-Ross is seeking 6 Emergency Dispatch Specialists for a contract opportunity in Mesa, AZ.



BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

  • 1+ years of experience working as an emergency dispatcher at an Emergency Communications Center (ECC)/Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection, or Emergency Medical Services
  • 1+ years of experience multi-tasking in a critical/crisis oriented, team environment
  • Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint
  • Experience with the position responsibilities of this position
  • Regular and predictable attendance is required

    • POSITION RESPONSIBILITIES:

    The Global Security Operation Center (GSOC) is a dynamic organization that serves as a resource and Communication hub within Security and Fire, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire operations and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent. Duties may include (but are not limited to):
  • Responsible for answering and entering emergency calls while simultaneously dispatching for, and monitoring multiple fire and security radio channels with moderate to high volume radio traffic
  • Provide approved Pre-Arrival Instructions according to policies and procedures
  • Make required and requested notifications
  • Working in a team environment
  • Support training and Standard Operating Procedures (SOP) formulation as needed
  • Candidate will be Emergency Medical Dispatch (EMD) trained in-house
  • Maintaining excellent attendance
  • Providing excellent, empathetic customer service, and professionalism with all client interactions in a crisis communications center environment
  • Working under stressful situations in a collaborative team environment
  • Hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)
  • Ability to make critical decisions in real-time

    • PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE:

  • Bachelor's degree or equivalent work or military experience

    • REQUIRED EDUCATION:

    Accredited education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).

    WORK HOURS:

    FULL TIME/VARIABLE SHIFTS; This position requires the ability to work a rotating schedule and variable shifts, to include night shifts, weekends, and holidays.

    PER CLIENT:

    Candidates who do not have the flexibility to work all shifts or variable shifts should not apply for this opportunity.


    Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

    Contact
    Silmese Graves
    sgraves@chiptonross.com
    CHIPTON-ROSS, INC.
    11832 Fishing Point Drive, Suite 100
    Newport News, VA 23606

    Phone: (757) 595-0005 x261 or (877) 244-5418 x261

    Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

    Employment will be contingent on candidate clearing pre-employment drug screen and background check.

    Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.