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217038 - POS After Sales Coordinator

Industry
PRO
Region
CA-S.Cali-Los Angeles/Orange Counties
City
Santa Monica
State
CA
Rate
Up to $35.00 DOE
Duration
5 months
Description

Chipton-Ross is seeking a

POS After Sales Coordinator for a hybrid contract opportunity in Santa Monica, CA.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

  • 0-1+ years’ experience related to customer service and logistics operations.
  • Outstanding customer service skills.
  • Excellent written and verbal skills.
  • Strong organizational and problem-solving skills.
  • Basic knowledge of logistics functions within SAP or a comparable ERP system preferred.
  • Basic analytical skills with Microsoft Excel experience.

    • POSITION RESPONSIBILITIES:

  • Resolve inquiries related to distributors cooler repairs, disposals, branding projects, products, claims, and customer concerns.
  • Initiate transportation track and trace (as required).
  • Investigate and resolve problems through root cause analysis using various reports and data to resolve logistics challenges.
  • Monitor and provide status updates on cooler service tickets (Zendesk).
  • Interact with key personnel and service providers to monitor and develop process to ensure the timely and accurate processing of cooler service tickets.
  • Establish strong working relationship with business units, distributors, logistics partners, service providers, and Operations team members to provide high levels of customer support.
  • Maintain distributor customer master data in company’s operational systems (Zendesk).
  • Ensure all tickets are properly entered and maintained within the relevant system.
  • Communicate SOP’s to assigned distributors and service providers.
  • Provide input and recommendations to continuously improve customer service.
  • Provide logistics and transfer support as needed.
  • Support as required for yearly physical inventory and audits.
  • Maintain documentation and procedures related to logistics policies and procedures.
  • Prepared to assume additional tasks outside job description (as needed/directed).

    • PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE:

  • Bilingual a plus.

    • REQUIRED EDUCATION:

  • Bachelor’s Degree preferred, ideally in a related field to the position requirements.

    • WORK HOURS:

  • Full-Time-Monday- Friday-08:30am-05:00pm HYB


    • Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.

    Contact
    Silmese Graves
    sgraves@chiptonross.com
    CHIPTON-ROSS, INC.
    11832 Fishing Point Drive, Suite 100
    Newport News, VA 23606

    Phone: (757) 595-0005 x261 or (877) 244-5418 x261

    Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

    Employment will be contingent on candidate clearing pre-employment drug screen and background check.

    Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.