Connect Ambassador

Chipton-Ross is seeking a Connect Ambassador for a contract opportunity in Kansas City, MO.

• Solid communication and customer service skills
• Self-starter
• Outgoing and personable
• Organized with attention to detail
• Able to work well in a fast-paced environment
• Good judgment
• Knowledge of MS Office Suite
• Works well in team environment
• Professional demeanour
• Flexible and adaptable – assignments, priorities, work hours/shift and obligations
• Spanish bilingual skills are an added advantage

• Responsibility 1 – Help create a positive customer experience through customer engagement and providing support to staff

Approximately 65% of time spent on average over a one-year period

• Greet customers and assess needs (20%)
• Effectively answer basic questions (20%)
• Manage human traffic flow within the space (15%)
• Assist customers with payments.
• Collaborate with the facility team on escalation-types and resolutions (15%)
• Other duties as assigned to support customer service needs (15%)
• Responsibility 2 – Help enhance effectiveness of community engagement by supporting the team in community outreach endeavours
• Approximately 35% of time spent on average over a one-year period
• Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)
• Assist the team as required during extended outage situations (10%)
• Help with the development of workshops/seminars for community and customer groups (25%)
• Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)
• Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)
• Provide customer education around the clients portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable.

• Accredited High School Diploma or GED.

• Full- Time

• Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
• Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.