Customer Service Representative

Chipton-Ross is seeking a Customer Service Representative for a contract opportunity in Miami, OK.

• Customer facing and order processing/management experience required.
• Proficiency in a similar project management customer facing role.
• Successful candidate is intellectually curious and purposeful with strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, detail orientation, analytical approach, planning, and problem solving, and the basics of project management methodologies.
• Must have experience processing orders in various systems (e.g., SYSPRO, Oracle E1/R12, SAP, Salesforce).
• Commercial or Scientific education preferred.
• Experience working in a global environment.
• Experience collaborating with customers and commercial teams amongst other collaborators and partners.
• Outstanding organization skills and attention to detail.
• Strong interpersonal communication and collaboration skills (both verbal and written).
• Strong understanding of Microsoft Office Suite.
• Clear understanding and practices customer centric approaches.
• Command of the English language (interpretation, writing, and speaking).

• Order entry of customer purchase orders into SYSPRO ERP systems.
• Update orders post order entry.
• Scheduled shipment in conjunction with the internal Logistics and Transportation Departments.
• Maintain intake queue for customer inquiries.
• Serve as the customer advocate throughout internal processes. Troubleshoot, raise, and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner.
• Participate in continuous improvement initiatives.
• Collaborate closely with customers, product managers and account Managers to accurately gather purchase order requirements and secure business.
• Meet business objectives around On-Time In-Full delivery, On-Time to promise delivery, Customer Allegiance scores, and revenue targets for given account assignments

Accredited HSD/GED

Full-Time

1st Shift

• Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
• Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.