Customer Service Representative I

Chipton-Ross is seeking a

Customer Service Representative I for a contract opportunity in Peachtree City, GA.

• Technical aptitude
• Computer skills including Windows, Outlook, Word and Excel. ERP knowledge would be a plus
• Accurate data entry
• Ability to work with people in a team environment.
• Ability to manage multiple tasks

Competencies

• Decision Making
• Problem Solving
• Communication
• Integrity
• Adaptability
• Teamwork
• Work Standards
• Excellent oral and written communication skills essential for interaction with customers as well as excellent phone etiquette

• This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
• Requests lead time, price and data to build the quote for non-priced materials and prepare and submit quotes to customer.
• Liaise and follow up with internal department to create part number and update pricing information in ERP.
• Follows up on Quotes (RFQ) and convert to orders (CO) in a timely manner.
• Prepares, enters and follows-up orders to ensure good customer relations by meeting requested delivery dates and making sure orders are in compliance with clientTerms & Conditions.
• Reviews all orders terms and conditions submitted by customers in depth to protect the business interest of the Company.
• Reviews orders prior to entering into system for correct pricing, order number and part number or description to ensure the accuracy of all data.
• Receives, reviews and acknowledges customer purchase orders, utilizing SPEC 2000/EDI/ AEROXCHANGE where applicable.
• Identify alternative solutions for required material or requested information to response to customer needs. Negotiate if needed lead time with Customers.
• Identify Customer critical situation and escalate within the organization to ensure AOG / Critical orders are shipped on time.
• Provides AWBs to the Customer and any requested shipping documents.
• Work cross functionally with other departments in resolving customer issues and escalations; including but not limited to: returns, quality issues, order discrepancies and transportation / delivery of material.
• Drive exceptional customer service both internally and externally.
• Engage in relationship-building with customers to ensure exceptional customer service and satisfaction.
• Document any Customer activity / requests in ERP and CRM.
• Responds to the customer via phone, fax, email, Spec2000 (SITA) or in person the same day or not later than within the same business day of receiving their communication, i.e., request for quote, customer order, status of order, change request, etc. The response could be the acknowledgement of the request with an estimated time for resolution.
• Constantly monitor the backlog and pro-actively inform customers, with phone calls, of recovery plan if promise date will slip. Formal writing should follow after the phone call. Work closely with internal departments for sourcing and expediting, and follow up to meet customer expectations.
• Supports Accounts Receivables (AR) by being pro-active and taking the lead in resolving any open issues that may contribute to no / slow payment.
• Work with sales, accounting and Trade Compliance officer to establish new Customer accounts.
• Monitors assigned customers' "credit status", and proposes, on a priority basis, items that can be shipped to customers due to their "over credit limit" circumstances.
• Prepare established or special customer status reports to management, sales team or Customer Support for assigned customers.
• Utilize sound problem solving skills, decision making, and critical thinking skills to resolve customer issues and concerns.
• If needed serve as AOG officer in rotation CSRs.
• Additional responsibilities as assigned by management.

• Previous customer service and or industry experience preferred

• Requires an accredited high school diploma or equivalent and 2 years of experience in the field or in a related area.

• Full-Time- Monday- Friday 08:00am-05:00pm

• Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
• Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.